This is why I like dealing with My Man Tim at cigar dot com (the thread is in reverse chronological order)...
In related matters... coming down with this cold was a good thing in one regard: my cigar stash survived the inconvenience of getting a bad box of cigars. I might have run out otherwise. See? I'm a "glass half-full" kinda guy.My pleasure. So sorry about that, but I'll take care of you!Tim Blythe/Cigar.com
Sr. Account Executive(800) 357-9800 x761 -----Original Message-----
From: Buck PenningtonSent: Tuesday, August 03, 2010 6:15 PMSubject: Re: Complaint!
To: Tim BlytheSounds perfect, Tim. I saved the box but the other packaging (i.e., the cedar layer separator) went out in yesterday's trash. I'll send the remaining 19 cigars, boxed, as soon as get the RMA.
Thanks VERY much.
Best Regards,
bp
On Tue, Aug 3, 2010 at 4:12 PM, Tim Blythe wrote:Keep those cigars! Buck - so sorry about that... I'm sending your Deep Dishes and a return label. Please use it to send those Partagas back to me, then I'll refund you and file a complaint with the manufacturer.Sound good?Tim Blythe/Cigar.comSr. Account Executive
From: Buck Pennington
Sent: Monday, August 02, 2010 6:00 PM
To: Tim Blythe
Subject: Complaint!
This is the first time I've ever complained to you, but... today I received that box of Partagas Black Label Magnificos I ordered from you last Friday. They are UNSMOKABLE. The cellophane on the box was broken and each and every cigar in the box is as hard as a brick. I just tried to smoke one right this minute and nearly busted a lung trying to get a draw on the stick... it's just impossible to smoke the damned thing. I am NOT a Happy Camper with this deal.
In the meantime... I'll be out of smokes in a couple of days so would you please send me a box of Acid Deep Dishes, soonest. I've never had quality problems with anything from Drew Estate.
Best Regards,
bp
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